Terms of service
Terms of Service
Last updated: November 12, 2026
1. Overview
This website is operated by MADRONE COMMERCE INC ("XReverie", "we", "us", "our"). By visiting xreverie.com or purchasing from us, you agree to these Terms of Service ("Terms"). If you do not agree, please do not use this website.
2. Age requirement
This website sells adult products intended for people aged 18 or older (or the age of majority where you live, if higher). By using this website or placing an order, you confirm that you meet this age requirement. We may cancel any order if we believe it was placed by someone under the required age.
3. Products and intended use
Our products are intended for adult personal use only. Please read all product descriptions, instructions and care guidance before use. Product images are for illustration; colors and details may vary slightly from what appears on your screen.
4. Health disclaimer
Our products are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. Information on this website is for general information only and is not medical advice. If you have a medical condition, are pregnant, or have concerns about using a product, consult a healthcare professional before use. Stop using any product that causes pain, irritation or discomfort.
5. Accounts
If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please notify us at support@xreverie.com if you believe your account has been used without your permission.
6. Prices, payment and order acceptance
All prices are listed in US dollars unless stated otherwise. We may change prices at any time without notice. We reserve the right to refuse or cancel any order, including orders affected by pricing or inventory errors. If we cancel an order after payment, we will refund you in full.
Payments are processed securely by our payment providers. We do not store your full card details. Your bank statement will show a discreet billing name.
7. Shipping
Shipping times and costs are described in our Shipping Policy. Delivery times are estimates and are not guaranteed. Risk of loss passes to you when the carrier delivers your order.
8. Returns and refunds
Returns and refunds are governed by our Refund Policy, which forms part of these Terms.
9. Reviews and content you submit
If you submit a review, photo, video or other content, you confirm that it is your own, is truthful, and reflects your genuine experience. You grant us a non-exclusive, royalty-free license to use, display and reproduce that content on our website and marketing channels. We may remove any content at our discretion.
10. Prohibited uses
You may not use this website to break any law, infringe the rights of others, upload harmful code, attempt to gain unauthorized access to our systems, or resell our products without our written permission.
11. Intellectual property
All content on this website, including text, images, logos and design, belongs to XReverie or its licensors and may not be copied or used without our written permission.
12. Third-party links
This website may contain links to third-party websites. We are not responsible for their content, products or practices.
13. Disclaimer of warranties
Except as stated in our Refund Policy or required by law, this website and our products are provided "as is" and "as available" without warranties of any kind, express or implied.
14. Limitation of liability
To the fullest extent permitted by law, XReverie will not be liable for any indirect, incidental, special or consequential damages arising from your use of this website or our products. Our total liability for any claim will not exceed the amount you paid for the product that gave rise to the claim.
15. Indemnification
You agree to indemnify and hold harmless XReverie and its affiliates from any claims, losses or expenses arising from your breach of these Terms or misuse of our products.
16. Governing law
These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law rules. Nothing in these Terms limits any rights you have under the consumer protection laws of your country of residence.
17. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continuing to use this website after changes are posted means you accept the updated Terms.
18. Contact
Questions about these Terms? Contact us at support@xreverie.com.