Refund policy

Last updated: November 12, 2026

Returns
We accept returns within 90 days of delivery.

To be eligible, items must be unopened and in their original, sealed packaging, in the same condition you received them. For hygiene reasons, opened or used intimate products cannot be returned unless they are defective, damaged, or not as described.

How to start a return
Contact us at support@xreverie.com before sending anything back. Include your order number and the item you would like to return. We will reply with return instructions and the return address. Items sent back without contacting us first may not be accepted.

Unless the item is defective, damaged, or incorrect, you are responsible for return shipping costs. Because of their size and weight, return shipping for full-size dolls can be significant, so we recommend contacting us first to discuss your options.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including shipping costs.

Non-returnable items
Opened or used intimate products cannot be returned unless they are defective, damaged, or not as described.

Exchanges
Contact us before returning an item to ask about exchange options.

Refunds
Once we receive and inspect your return, we will email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may need additional time to post the refund.

If you have not received your refund after that time, please contact us.

European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under How to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under How to start a return. To request a cancellation, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To start a return, ask about an exchange, or report a damaged item, contact us at support@xreverie.com or use the contact details in our contact information policy.