Shipping Policy

Last updated: September 5, 2026

Order processing

Orders are normally prepared for shipment within 2 business days. Orders placed on weekends or public holidays begin processing on the next business day. Processing may take longer during high-volume periods or when an address or payment requires verification.

Shipping charges and delivery estimates

Available delivery methods, the exact shipping charge, and any estimated delivery window are calculated by Shopify after you provide a complete delivery address. The amount shown at checkout applies to your order. Delivery estimates are not guarantees and do not include processing time.

Discreet packaging

Orders are shipped in plain outer packaging designed not to reveal the nature of the contents. Carrier labels must still include the information required for delivery and customs.

Tracking

When tracking is available, we will send the tracking number to the email address used for the order. Carrier systems can take 24–48 hours to display the first scan.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage charges, or local fees. Unless checkout expressly states otherwise, the recipient is responsible for these charges. Customs processing can delay delivery.

Address accuracy

Please check the shipping address before completing payment. Contact us promptly if a correction is needed. We cannot guarantee changes after fulfillment has begun, and additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Delayed, damaged, or missing parcels

If tracking is stalled, your parcel arrives damaged, or it has not arrived within the carrier’s expected window, contact us with your order number. Report visible damage or a missing delivery within 7 days so we can investigate with the carrier.

Contact us

If you have questions about this policy, contact:

MADRONE COMMERCE INC
2108 N State St, Earlimart, CA 93219, United States
Email: support@xreverie.com
Phone: +1 (518) 898-1801