Refund & Return Policy

Last updated: September 5, 2026

Return window

You may request a return of an eligible, unopened item within 30 days after delivery. Contact us before sending anything back. Returns sent without authorization may not be accepted.

Hygiene and safety restrictions

For health, hygiene, and safety reasons, intimate products cannot be returned or exchanged after their seal has been broken, packaging has been opened, or the product has been used, except where the item is defective or applicable law requires otherwise.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery if an item arrives damaged or defective, or if you receive the wrong item. Include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the claim and arrange an appropriate replacement, refund, or other remedy.

Items that cannot be returned

• Opened or used intimate products, subject to the exception above
• Gift cards and downloaded or delivered digital products
• Items marked final sale
• Items damaged through misuse, neglect, or unauthorized modification

Return shipping

Unless the return results from our error or a verified defect, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable unless required by law.

Refunds

After an approved return is received and inspected, the refund is issued to the original payment method. Financial institutions commonly require 7–10 business days to post the credit. We will notify you if a return or refund cannot be approved.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once fulfillment has started.

Contact us

If you have questions about this policy, contact:

MADRONE COMMERCE INC
2108 N State St, Earlimart, CA 93219, United States
Email: support@xreverie.com
Phone: +1 (518) 898-1801